These are the most common questions that have come through our support channels.
| AGREEMENT QUESTIONS |
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| HOW DO I ... QUESTIONS |
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| PAYMENT QUESTIONS |
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AGREEMENT QUESTIONS
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Do
I Need To Have A Business?
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No, you don't need to have a
business to become a Reseller. For tax purposes , we
would prefer you to have a business or a personal ABN.
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Why
Are Domain Names & 'Added Extras' Not Included In
Commissions?
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The domain name and hosting
industry is very competitively priced. Unfortunately there
is simply not enough profit margin to include these elements
in commissions.
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What
If I Don't Refer Anyone To You Within A 12 Month Period?
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We require you to be an active
participant in the Reseller program. If there is no
activity on your account for a 12 month period, we will
assume that you are no longer interested in referring
Subscribers to us and your account will be closed.
If you are concerned your account will be closed, please
contact us and we will ensure it remains open and active.
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Why
Can't I Have More Than 1 Reseller Account?
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We prefer to keep things
simple. Having more than 1 account complicates the
commission calculations and adds extra work for our Accounts
Department.
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I
Already Have A Hosting Account With You. Can I Still Become
A Site Spot Reseller?
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Yes absolutely!
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HOW DO I ... QUESTIONS
| How
do I Sign Up A New Subscriber? |
Login to your Reseller Master Control Panel here
Click on 'Add New Account'.
Then click on 'Order Now'.
You will be taken to the subscription form where you can fill in your details. The system will automatically credit your Reseller account.
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| How Do I Sign Up For A Free Trial Account As A Reseller? |
Login to your Reseller Master Control Panel here
Click on 'Add New Account'.
Then create a new trial account.
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PAYMENT QUESTIONS
| When
Do I Get Paid? |
You will be paid whenever
you make a request for payment. Please do not request
payment more often than once per month. This is to
decrease the workload on our Accounts Department.
If you
have an ABN, you must issue a Tax Invoice for commission
payable. All commissions are fully inclusive of GST.
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| Can
I Get Paid Cash? |
No sorry. For tax purposes
all payments must be accounted for. Payments are made via
Cheque only. Cheques are issued in Australian Dollars.
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| As
A Reseller, Can I Get A Discount For My Own Web Hosting
Account? |
We have decided not to
allow Resellers from receiving credit for their own web
hosting accounts. This is to limit abuse of the Reseller program, which is designed to be a tool for
referring new Subscribers to us.
However, you can use existing credit from your Reseller
account to purchase web hosting or Site Spot subscriptions.
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